Within 30 days items may be returned for exchange, store credit, or refund. Items that are from within 31-90 days may be returned for either an exchange or store credit.
For defective or damaged items a photo of the problem along with a description of the issue will help your return process go faster. Otherwise, our returns team will contact you to request that information.
**Shipping & Handling charges are non-refundable.
For any items with an existing defect or damage upon arrival you must attach a description of the issue, as well as photos of any reported damage on the item. Failure to attach this to your RMA request could result in a delay in the return process as our team will contact you for that information prior to approval.
Once your item returns to our warehouse it can take between 5-7 business days for our return team to process your RMA. Below are the timeframes for when you can expect to see the return completed depending on what you chose:
Return: When you receive the e-mail confirming your return is complete, we have processed. your refund. It may take 2-5 business day for the refund to process and show on your statement, depending on your financial institution.
Exchange: Once we complete your exchange you will receive an e-mail with your shipment and tracking information. Please allow up to 24-48 hours after shipment notification is sent to see your estimated delivery date on the tracking link.
Credit: Store credits are immediately available upon receipt of return completion e-mail, you will receive instructions in the e-mail on how to redeem your credit.